FAQ

The questions families ask before they start.

Short answers first, then the full policy and account details below.

Quick answer

What am I buying?

A personalized six-section strategy report for the submitted high school student.

Quick answer

When do I pay?

Checkout happens after the planning questions, so the report is tied to the right student context.

Quick answer

How much is it?

$29.99 for the full report. No subscription.

Quick answer

Can I inspect it first?

Yes. The sample report uses the same dashboard experience families receive after purchase.

Full answers

Product, payment, privacy, and access details.

Product fit

Who is Pathlio for?

Pathlio is built for families who want a clearer college-readiness read without committing to a full counseling package. A parent or guardian is usually the buyer, and the report is written so the adult and student can review it together.

What does Pathlio actually give us?

You get a personalized strategy report with Fit Matrix, Money Map, Extracurricular Ladder, Summer Advantage, High School Course Plan, and a 90 Day Action Plan.

Is this a replacement for a private counselor?

No. Pathlio is an educational planning product. It helps families understand tradeoffs, spot gaps, and choose practical next steps, but it does not promise admissions outcomes or replace professional advice when your situation needs it.

Parents, students, and minors

Can a parent answer the questions without the student sitting there?

Yes. The questionnaire is designed so a parent or guardian can complete it alone if needed, then bring the student in later for review or follow-up.

Can students use Pathlio if they are under 18?

Yes, for students 13 to 17. They can move through account setup and the planning questions, but an adult must complete checkout before the report is released.

What about students under 13?

Pathlio is not available for students under 13. The flow stops before a new account is created or a purchase begins.

Pricing and delivery

How much does Pathlio cost?

Pathlio is a one-time $29.99 purchase for the full six-section Pathlio Strategy Report for one student.

Is this a subscription?

No. It is a one-time purchase for one student's report. There is no subscription.

What happens after payment?

After payment is confirmed, Pathlio prepares the submitted answers and makes the finished report available in the dashboard. The public delivery promise is within 24 hours, and most reports are ready much sooner.

AI and privacy

How does AI fit into the product?

Pathlio uses AI-assisted report writing behind the scenes to turn the family's answers into a readable plan. The value is not the AI itself. The value is a more usable strategy grounded in the information the family provides and curated data where available.

Does Pathlio use our data for targeted ads?

No. Pathlio is designed without targeted advertising or remarketing flows. The public privacy notice keeps the data collection posture intentionally narrow.

Should we enter highly sensitive information?

No. Families should avoid putting Social Security numbers, financial account numbers, medical records, diagnoses, therapy notes, or other highly sensitive details into free-text fields.

Refunds and account access

Can we request a refund?

Yes, in some cases. Pathlio reports are personalized digital products, so delivered reports are generally non-refundable except where required by law. If a Pathlio processing issue prevents dashboard delivery within 24 hours, you may request a full refund instead of waiting. The Billing & Refunds page has the full policy.

What if the report is delayed?

Your account, survey, and payment stay attached to the same student. If a Pathlio processing issue prevents dashboard delivery within 24 hours, we will keep working on the report and show a refund request option on the report status page.

How do we get help with billing or access?

Use the Contact page or the support link in the footer. Billing questions, refund requests, password recovery, and access issues all start there.

Still deciding?

Browse the report before you create an account.

The sample shows the overview, section navigation, and planning depth without asking you to imagine the finished product.

See sample report

Start when you're ready

Join Early Access

Start with the student context. The paid step comes later in the flow.

Join Early Access
Pathlio FAQ | Pathlio