Pathlio Privacy Notice

This Privacy Notice applies to personal information Pathlio collects through the Service, including when you create an account, enter student or family information, request the free starter guide, complete checkout, receive a report, contact support, or otherwise interact with Pathlio.

Pathlio is a direct-to-family educational planning service. It is not a school, college, or school official, and it does not ask schools to send official education records to Pathlio.

Pathlio is operated by Pathlio LLC, a Florida limited liability company.

You can also start from the Contact page.

Depending on how you use the Service, Pathlio may collect the following categories of personal information:

Pathlio is designed not to collect or process:

• photos
• image uploads
• general file uploads
• precise geolocation or GPS location
• public profiles
• student-to-student messaging
• public community posting features
• targeted advertising or remarketing data flows
• sale/share style personal data flows for advertising purposes

Pathlio collects information:

• directly from you when you request the free starter guide, create an account, complete forms, answer planning questions, complete checkout-related steps, or contact support
• from Google if you choose Google sign-in, limited to the account and basic profile information Google provides for authentication
• from the adult completing checkout
• from Stripe and related payment events needed to confirm payment status
• from service providers that help Pathlio host, secure, and operate the Service
• automatically through basic technical means necessary to run, secure, and improve the Service

Pathlio uses personal information to:

• send the free starter guide when requested
• create and manage accounts
• allow students and families to move through the questionnaire flow
• process purchases and confirm payment status
• record the required adult checkout attestation where applicable
• generate, prepare, deliver, and maintain the Pathlio report
• provide support and respond to questions or requests
• maintain service security, detect misuse, troubleshoot issues, and prevent fraud
• maintain basic legal, operational, and audit records
• operate, maintain, secure, support, and improve the Service

When Pathlio uses submitted information for those purposes, Pathlio does not use it to train public or shared AI models unless Pathlio separately discloses that practice.

Pathlio does not use the Service to provide targeted advertising based on student or family behavior across different websites or services.

Pathlio may use automated systems, language models, and other AI-assisted tools to help process submitted information and generate portions of the Service output, including the student report.

This means the information you submit through the questionnaire may be processed by service providers, including OpenAI, that help Pathlio generate report content. Because AI-assisted tools can make mistakes or produce incomplete or outdated results, users should use judgment and verify important facts before acting on them.

Pathlio does not use submitted information through this flow to train public or shared AI models unless Pathlio separately discloses that practice.

Pathlio is not available for students under 13 years old. If a user identifies a student as under 13, Pathlio may block account creation, use of the Service, checkout, and report delivery.

For students ages 13 through 17, the student may move through parts of the Service, but the report is only purchased and released after an adult completes checkout and provides the required attestation.

If the student is under 18, the person completing checkout represents that they are 18 years of age or older and that they are the parent, legal guardian, authorized adult for the student, or have obtained any required parental or guardian consent.

Pathlio may disclose personal information:

• to service providers that help operate the Service
• to payment processors and infrastructure providers as needed to complete the transaction and run the Service
• to vendors that support hosting, database storage, AI-assisted report generation, marketing email delivery, security, or support operations
• if required by law, legal process, or valid government request
• to protect Pathlio, users, families, or the public
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law

Pathlio does not sell personal information for money.

Pathlio also does not knowingly share personal information for cross-context behavioral advertising or targeted advertising, including personal information relating to minors.

If Pathlio later adds targeted advertising, third-party marketing pixels, or similar features, this Privacy Notice would need to be updated before those changes go live.

Pathlio is designed to rely on cookies and similar technologies only to the extent reasonably necessary to operate the website, keep users signed in, secure the Service, and support core functionality.

If you use Google sign-in, Pathlio and its authentication provider may use OAuth redirects, temporary sign-in state, and session cookies needed to complete authentication and keep the account signed in.

Pathlio is not intended to use advertising cookies, remarketing pixels, or similar targeted-marketing technologies.

Pathlio keeps personal information for as long as reasonably necessary to provide the Service, maintain account and transaction records, support users, protect the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of data, whether the account remains active, whether a purchase was completed, whether support or legal issues are pending, and whether Pathlio has a legitimate operational need to keep the information.

When Pathlio no longer reasonably needs personal information, Pathlio will delete it, de-identify it, or retain it only as permitted or required by law.

Pathlio uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet and no method of electronic storage is completely secure. As a result, Pathlio cannot guarantee absolute security.

Depending on where you live and subject to applicable law, you may have the right to request that Pathlio:

• confirm whether Pathlio processes your personal information
• provide access to personal information
• correct inaccurate personal information
• delete personal information
• provide a copy of certain personal information in a portable format

Pathlio handles deletion, export, and similar privacy requests through a lightweight manual support process rather than a fully self-serve tool.

Pathlio may need to verify your identity and authority before completing certain requests.

If the request relates to a student under 18, Pathlio may ask for information reasonably needed to confirm that the requester is the account holder, adult purchaser, parent, guardian, or otherwise authorized adult.

Depending on where you live and whether an applicable state privacy law applies, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to opt out of certain types of data sale, targeted advertising, or profiling.

Pathlio states the following:

• Pathlio does not sell personal information for money
• Pathlio does not knowingly share personal information for cross-context behavioral advertising
• Pathlio does not use targeted advertising
• Pathlio does not knowingly engage in sale/share style data flows involving minors

If Pathlio's practices change, this Privacy Notice will be updated accordingly.

The Service may involve third-party services, including Stripe for payment processing. Third-party services may have their own terms and privacy notices governing their practices.

This Privacy Notice describes Pathlio's practices, not every third party's separate practices.

Pathlio is currently designed as a U.S.-first service. If you access the Service from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where Pathlio or its service providers operate.

Pathlio does not intentionally target or market the Service to residents outside the United States at launch. If Pathlio later expands its intended markets, Pathlio will review and update its privacy disclosures and practices before doing so.

Those jurisdictions may not provide the same level of legal protection as your home jurisdiction.

Pathlio may update this Privacy Notice from time to time. When Pathlio does, Pathlio will update the effective date or version reflected on the page.

If Pathlio makes a material change, Pathlio may provide notice through the website, the account, checkout flow, or the email associated with the account, as appropriate.

If you have questions about this Privacy Notice, the Service, or a privacy request, contact Pathlio at:

• Email: hello@yourpathlio.com

You can also review Pathlio's Terms of Service and Billing, Refunds, and Report Delivery Policy from the website.